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Complaints

 

If you have a complaint about the running of your SuperTrust Plan please contact us at complaints@supertrust.co.uk

If you do not feel your complaint was dealt with to a satisfactory level, you can contact the scheme’s trustees:

 

Trustee of Supertrust UK Master Trust

 

Elm House

Shackleford Road

Elstead, Surrey

GU8 6LB

Telephone: 01252 703704

 

You can also contact the following government organisations that maybe able to assist you further:

 

The Pensions Regulator

The Pension Regulator monitors compliance of pension schemes with the law and can become involved if the trustees, employer or professional advisers have failed in their duties.  The Pensions Regulator also keeps records of all pension schemes and their participant companies.  They may be able to help in tracking pensions held in schemes with whom you have lost contact or cannot trace.  The Regulator may be contacted at:

 

Napier House

Trafalgar Place

Brighton

BN1 4DW

Telephone: 0870 6063636

Website: www.thepensionregulator.gov.uk

 

 

The Pensions Ombudsman

The Pensions Ombudsman can investigate and settle complaints of maladministration or disputes of fact or the law in relation to an occupational pension scheme.  The Pensions Ombudsman may be contacted at:

 

11 Belgrave Road

London

SW1V 1RB

Telephone: 020 7834 9144

Website: www.pensions-ombudsman.org.uk

 

 

The Pensions Advisory Service (TPAS)

TPAS is available at any time to help pension scheme members and their beneficiaries sort out a question or concern which they have been unable to resolve with their scheme trustees, administrators or sponsors.  TPAS may be contacted at:

 

11 Belgrave Road

London

SW1V 1RB

Telephone:  0845 6012923

Website: www.pensionsadvisoryservice.org.uk

 

Information provided on the site is merely guidance that may change in line with UK law and regulations. Users must not consider this to be financial advice or their sole resource when making any financial decision. SuperTrust UK Master Trust is regulated by the Pensions Regulator (PSR Number: 10274116) as a provider of workplace pension schemes. All investments of the pension scheme are regulated by the Financial Conduct Authority (FCA). The trustees understand that based on correspondence with the FCA, scheme members have access to compensation under the rules of the Financial Services Compensation Scheme (FSCS) in the event of the insolvency or default by our investment providers.

©Supertrust UK Pensions Trustees Limited

Website by Raid-10

Information provided on the site is merely guidance that may change in line with UK law and regulations. Users must not consider this to be financial advice or their sole resource when making any financial decision. SuperTrust UK Master Trust is regulated by the Pensions Regulator (PSR Number: 10274116) as a provider of workplace pension schemes. All investments of the pension scheme are regulated by the Financial Conduct Authority (FCA). The trustees understand that based on correspondence with the FCA, scheme members have access to compensation under the rules of the Financial Services Compensation Scheme (FSCS) in the event of the insolvency or default by our investment providers.

©Supertrust UK Pensions Trustees Limited

Website by Raid-10